Financial information is sent on secure lines. We employ SSL (Secure Socket Layer) encryption verified by Equifax to ensure the security of your information. You may click the lock on the bottom of your browser to view our certificate. To learn more about SSL certificates, go to Equifax.
How long does it take to receive an order?
We normally ship orders within 48 hours. Shipments leave our warehouse in Chatsworth, CA on weekdays only. Please allow 3 to 7 working days for delivery. Shipping and handling charges are indicated on the order form before we ask for your credit card information. Please note that International orders are subject to additional fees and delivery time.
What is your return policy?
We will accept any item as a return for any reason within 45 days provided it is in the original condition. Unless your order is incorrect or damaged, the customer will be responsible for shipping costs. Damaged items will be replaced with an identical item. If you receive an item that's damaged or defective or is not the item you ordered, please save the box and all packing material and contact us at returns@WarmWhiskers.com. Let us know the details and we'll give you instructions on how to proceed. We will be sure a replacement is sent to you promptly.
Where are your products manufactured?
In carefully selected and accredited factories in China.
Warm Whiskers Safety Statement
Recently, there has been much in the news regarding products manufactured in China. Warm Whiskers regards these safety concerns as immeasurably important. We have strong, long-standing relationships with carefully chosen Chinese factories. Warm Whiskers frequently visits these factories to ensure that they continue to manufacture our products with safety as their top priority. Furthermore, our products regularly undergo stringent testing by independent 3rd party laboratories for, among other concerns, fire safety, lead, and other known carcinogens to ensure that they fall well within the acceptable scientific range of not causing any health hazards. Finally, it is of great importance to us that these factories treat their employees with compassion in their working environments. Please feel free to contact us with any safety-related concerns that you may have.
Warm Whiskers
21781 Ventura Blvd., Suite 441
Woodland Hills, CA 91364
Phone - (800) 233-0201
Fax - (866) 962-3147
Our office hours are from 7AM - 6PM Pacific Time, Monday through Friday